PRIVACY POLICY

Last Updated: December 1, 2025

1. Introduction

This Privacy Policy explains how Empire of Ease (“Company,” “We,” “Us”) collects, uses, stores, and protects your information when you engage with our services, including AI agents, automations, CRM systems, and connected tools.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of data:

A. Personal Information

  • Name, business name

  • Email address

  • Phone number

  • Payment and billing details (processed by Stripe or PayPal)

  • Account login information (if applicable)

B. Business Operational Data

  • CRM data

  • Customer inquiries

  • Chat logs or voice interactions used for training your private AI agent

  • Appointment notes, workflow data, automation tasks

  • Uploaded documents or files

C. Technical Data

  • IP address

  • Device information

  • Browser type

  • Cookies & tracking identifiers

  • Usage analytics

3. Why We Collect Your Data

We collect data to:

  • Deliver and improve our AI and automation services

  • Personalize your AI agent’s responses

  • Provide customer support

  • Manage billing, subscriptions, and invoices

  • Improve performance, security, and usability

  • Troubleshoot technical issues

  • Train and optimize your private AI agent (not global models)

4. How We Use Your Data

Your data is used for:

  • Setting up your custom AI systems

  • Automating workflows within GoHighLevel and third-party tools

  • Enhancing your private AI’s training to match your tone, brand, and processes

  • Completing secure payment transactions

  • Communicating updates, alerts, or required information

  • Ensuring compliance with legal obligations

5. AI Data Training Rules

  • Data collected is used solely to train your private AI agent.

  • We do NOT use your data to train public, global, or shared AI models.

  • We do not resell or disclose training data except where required to deliver services.

AI data remains isolated and unique to your business.

6. Data Storage & Protection

We implement security measures to protect your data, including:

  • Encrypted storage

  • Secure servers

  • Access control systems

  • Multi-layer authentication

  • Third-party security auditing (where applicable)

However, no system is 100% immune to risks. Users agree to use the service at their own discretion.

7. Sharing Data With Third-Party Services

Data may be shared with trusted third-party processors strictly for operational needs:

Payment Processing

  • Stripe

  • PayPal

We do not sell or trade your data, ever.

8. No Selling of Data

Empire of Ease will never sell, trade, or rent user data to any third party.

We only share data when necessary for service delivery or when legally required.

9. User Rights

You have the right to:

  • Access the data we store about you

  • Request corrections or updates

  • Request deletion of your data

  • Request export of your data in a standard format

  • Opt-out of communications

  • Request restriction of processing in certain cases

To exercise these rights, contact us at: [email protected]

10. Data Retention Policy

We retain data:

  • As long as your subscription is active

  • As needed for legal, tax, or accounting purposes

  • Up to 90 days after account termination, unless deletion is requested sooner

Training data for your private AI may be erased upon request.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Enable login sessions

  • Track analytics and usage patterns

  • Personalize your user experience

Users may disable cookies, but some features may not function properly.

12. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Continued use of the service after changes indicates acceptance.

14. Contact Information

For privacy-related inquiries:
📧 [email protected]
For sales or business inquiries:
📧 [email protected]